Upcoming Webinar: The Customer in the Boardroom

The Customer in the Boardroom: What’s missing?

14 July 2025 – 1pm-1:45pm BST

“Customers are at the heart of everything we do”. We’ve all heard that so often – and probably in our own organisations. But how true is it in the boardroom? And what can a Board do to make it true?

Join Richard Sheath, IAL parter, and Timo Boldt, Gousto Founder, in conversation with Tom Bentham as they explore:

• Why is it so important for a Board to make sure that the Customer is centre stage?
• What does “putting the Customer at the centre” mean for the work of a Board?
• What can others learn from the “consumer duty” experience in the financial services sector?
• How can boards get real customer insights rather than just reports?
• Is there any difference between strategic considerations and the importance of “treating fairly”?
• What does all this mean in practice for board agendas, papers and committees?