Webinar Recording: The Customer in the boardroom

The Customer in the Boardroom: What’s missing?

“Customers are at the heart of everything we do”. We’ve all heard that so often – and probably in our own organisations. But how true is it in the boardroom? And what can a Board do to make it true?

If you missed our webinar, you can watch the sneak peek snippet here or fill in the form below to download the full recording. You’ll hear IAL partner, Richard Sheath,  and Timo Boldt, Gousto Founder and CEO, explore:

• Why is it so important for a Board to make sure that the Customer is centre stage?
• What does “putting the Customer at the centre” mean for the work of a Board?
• What can others learn from the “consumer duty” experience in the financial services sector?
• How can boards get real customer insights rather than just reports?
• Is there any difference between strategic considerations and the importance of “treating fairly”?
• What does all this mean in practice for board agendas, papers and committees?